Aligning Kerio Webmail and Apple Mail

You may have noticed that your Sent, Trash, and Drafts folders differ depending were you view them. The problem is that doesn’t look for existing folders with the name Sent, Drafts, or Trash (or Deleted) in them; it creates ones with those names. Furthering the confusion, you can’t change these in the Kerio Webmail interface. Read on to learn how to minimize the confusion.

UPDATE – I’ve discovered that if you set up your Mail account as an Exchange account (vs. an IMAP account), this is not necessary.

Identify the correct folders


Since you can’t change the folders that Kerio Webmail uses, has to be the one that yields. When you log into Webmail, note the subtle difference in the name of the folders; Kerio includes the word "Items" in the various folders. The Inbox on both systems the same but Webmail uses Deleted Items and Sent Items. For some reason, though Drafts is the same, but doesn’t find it, either. Once identified, move your mail from the old/wrong folder to the correct folder.

In the example above, you’ll see a system that shows both Deleted Items and Deleted Messages. Deleted Items is the folder Webmail uses, and Deleted Messages is the one uses.


Prepar to move the existing messages


This step can be done in or Web mail. It’s FAR FASTER to do it in Webmail. And you can speed up this process by changing the number of messages in your list from 25 to 200 in Webmail’s Settings dialog box.

Select the OLD mail folder in the list of folders. Select all in the list of messages. Right (Control)-Click to see the menu on the right above and select Move or Copy.

Move the messages


As you click Move or Copy in the previous step, this new window will open. Click Move to get the messages from one folder to the other.

Switch to


Now is a good time to tell you about a irritation in Apple Mail; doesn’t show you all of the folders that reside on the mail server easily. You’ll find a list of all the folders on the Mail server under the label that contains the name of your account (the name of the account is arbitrary, and it is set or changed in Mail -> Preferences -> Accounts -> {name of your account} -> Account Information -> Description)

To see the folder that Kerio Webmail is using for Sent, Trash, and Drafts, turn the arrow down next to the account name.

All Folder View


When you click the arrow next to a folder or account name, the contents are shown (just like most any other Mac application that presents / hides information in lists and sub lists).

Select the Sent Items folder


This is where you alter where stores it’s messages for the various folders. Select the Sent Items folder as shown.

Assign the new Mailbox use


After you selected the proper Sent folder in the previous step, use the Mailbox menu to select Use This Mailbox For -> Sent. Mail will swap the folders to their new use, so make sure you check to make sure the old folder still doesn’t have any mail left in it, or that you have another computer that needs this modification.

And the repeat the above steps (starting at Step 1) for the Trash/Deleted, Junk and Deleted folders.

And keep this tip around because every so often, Mail resets this preference for you.


Help! won’t let me send messages!

We can thank the spammers and scammers for this one. Our Internet providers are trying to keep us safe and their networks free from attack and spewing spam messages to everyone, but in doing so, it makes it hard for us to send messages. These steps should minimize the problems you have sending mail when you are on a hotel or conference wifi network.


What is the problem?

When you are at work, your email sedning functions normally, but when you move away from work, the email refuses to go. It must be something wrong with your computer, right? Maybe, but maybe not. Most likely you are on a network that disallows Mail from being sent over the standard port. And not only does it not allow the standard port, it tricks into thinking mail is being sent (Connection Doctor works), but the messages really don’t go anywhere.

Your friend – Connection Doctor


If you are having Mail sending problems, the first thing you want to try is the Connection Doctor. Access this feature by choosing Window -> Connection Doctor. If you get green lights, that usually means things are working. But, if not, read on….

Standard Mail Client Settings


The screenshot above shows how probably 99% of all setups are configured. This is supposed to work everywhere. Well, everywhere but where you are right now, that is. Apple has done something nice for us here – attempts to send mail on port 25 (this is the standard port for all email traffic; unfortunately, it’s heavily abused by spammers and scammers), and if that doesn’t work, it tries port 465 and then port 587 (465 and 587 are “alternate ports” for email sending, and usually requires SSL to be enabled). The problem depends on HOW the network in your location is determining what you are doing on port 25. Getting really technical, it is possible to allow port 25 to be open to verify connectivity (what Connection Doctor does) but not allow mail to be sent. Quite simply, Mail THINKS it can send mail on port 25, but the mail server on the other side never sees the connection attempt.

How do I fix it?


Make one simple change, as shown in the red box. Rather than allowing Mail to figure out what port to use, force it to port 465 (or 587, your choice, and if one doesn’t work, try the other). You access this screen by choosing Mail -> Preferences -> Accounts -> Outgoing Mail Server (SMTP) -> Edit Server List -> Advanced.

Now that was easy, wasn’t it.

If all else fails?


Use your webmail interface! That’s why it’s there!

iCal nits and picks

How to get the most out of iCal on 10.5 and 10.6


iCal automaticaly puts events on the wrong page!


This is a screenshot from 10.5, but 10.6 is very similar. If iCal is set to automatically retrieve invitations from Mail, it puts them on the top-most calendar. This is frequently a non-shared calendar (such as Home), and those calendars can’t be moved or made non-primary. You have two options: 1) Disable the feature in iCal to automatically retrieve invitations from mail and drag the ical attachment in the message to the correct calendar; 2) Delete your Home calendar, and, if needed, add another Calendar (but keep this one private, if you wish) on your Calendar server.

iCal takes a LONG time to start up/sync


If your iCal takes a long time to start up or sync, asking iCal to Delete events x days after they have passed, the sync time will speed up dramatically. If 30 days is too short, set it for anything, such as 60 or 90 days. This way it doesn’t have to sync events so far in the past. If you really need to save your calendar for future reference, Export the calendar and then re-import it to a local (non-server-synced) calendar after you have deleted the events. And if you don’t want to do this automatically, set yourself a reminder in iCal do do this once a quarter.

How do I change the COLOR of my various calendars?


This one has a strange solution. If it’s a calendar you control, meaning it’s a calendar you created and it resides on your iCal, or you subsribed to it, just Get Info on the calendar and change the color. If you aren’t the owner of the calendar (meaning it is a calendar you see but it’s based on a Caldav server), ask the owner of that calendar to change it. Once that is done, quit iCal and start it again, and when it syncs, it will pick up the new color. Now the trick is getting everyone to pick a different color. Sorry, I can’t help with that.

I want to sync my Google/Gmail or Google Apps calendar to iCal, but I get errors

To set up CalDAV support for Google Calendar in Apple’s iCal, follow these steps:
Open Apple iCal, go to iCal > Preferences and then the Accounts tab.Click on the + button to add an account.Under Account Information, enter your Google Account username and password.Under Server Options, add the following URL:

Replace ‘’ with the email address that you use to log in to Calendar. Make sure to include the ‘’ portion (which is for Gmail users) in this section.Click Add.Under the Delegation tab, select the calendars you’d like to add to iCal by checking the boxes next to them. You may need to hit refresh to get the latest list of calendars.Add your email address to your Address Book card by selecting Add Email. You’ll be prompted to add your email address only if your address is not already in your Address Book.
The two main points of clarification here are:

– removing the space from the end of the URL
– making sure you include the ‘’ portion in the URL

You can also check this web site for future updates or changes to these instructions.

iCal just won’t work

Sometimes, try as you might, you can’t get iCal to function AT ALL. If you want to reset iCal, first, make sure you’ve backed up your data by selecting each calendar and choosing File -> Export. Then, open the Terminal application (found in the Utility folder (Go – > Utilities) and paste in this line:

rm -rf ~/Library/{Caches,Caches/Metadata,Preferences,Application\ Support}/*iCal*

This will remove all your calendars, caches, and other data from iCal so you can start from scratch.

Then you can re-set up your Caldav accounts and import your previously backed up/exported calendars and get a fresh start.

You should use this only as a last resort.

Address Autocompletion in iCal with Kerio Mail Server

How to get iCal to know your Address Book exists. It’s a “simple” as telling your Mac to look at the Kerio Mail Server as an Open Directory Server. Follow me here, it’s simpler than it sounds.


Open the web interface to your mail server


Usually you do this by entering in either Safari or Firefox. Don’t log in! Click the link “Integration with Mac.”

Use the Auto-configure iCal option


Click the Auto-Configure iCal link. It says it needs Mac OS X 10.5, but I have tested this in 10.6 and it works.

Enter your Email username and password


Make sure you enter your email username (and depending on your mail server it might just be the part before the @ symbol, or your entire email address. If you don’t know your email password because your computer stores it for you, click here to learn how to retrieve it from the Keychain.

Click OK to save the file to your computer.


It will go to your Downloads folder, which is the folder that your web browser saves files to. It could be a folder called Downloads in your Home directory, the Desktop, or elsewhere. Read on if you don’t know where this is, I’ll explain further how to find the resulting file. This picture is from Firefox, but Safari is nearly identical.

Firefox Downloads Window


If this window does not pop up after you hit OK in the previous step, navigate to the Tools menu and select Downloads. Note – this file should not be shared among users, because it may contain some information specific to your email account. Each user should download this file individually.

Reveal the download


After the download completes, control-click (or right click if you have a two button mouse) and select Show in Finder. This will switch to the Finder and open the folder that the file was saved to.

Double click on the file


Double click on the to decompress the file and you will then zee the Kerio iCal Config Tool.mpkg. Then double click on the Kerio iCal Config Tool.mpkg to open the Installer.

Install iCal Config Tool


Click Continue

No changes here


Click Install

Enter your COMPUTER password


NOT your email password.

Close iCal


If iCal was running when you started this process, it will stop and ask you to quit that program before you continue. Once iCal is closed, click OK

Enter your Email username and password


This is where the program is configuring your computer for your access to the Mail Server.

Wait a while…


This step can take a few minutes, so allow it to complete. On the two machines I tested this on, it took 4-8 minutes, so be patient.

Open iCal…


and if it asks you for a password, enter your Email password.

Create a new Event


And click Add Attendees….

Type in the name of the person you want to invite


And autofill should now be working. Type as much as you need to identify an attendee, or use the mouse to select an attendee. After the first attendee has been entered, start typing again to add another attendee. Once you hit Done, an email with the event is sent to those users.

iCal: Understanding symbols

Symbols next to calendars, events, and to-do items provide information about the item.

NOTE: Some symbols, such as those in the title bar of events, may not appear if the event is
too small. To make the event appear larger, drag the corner of the iCal window to enlarge it
or switch to Day view.

Calendar symbols

checkbox The events on the calendar (or on all the calendars in a calendar group) are showing in the main calendar view. (To hide the events, click to remove the checkmark.)

publish The calendar is being published on the Internet so that other people can subscribe to it using iCal. An exclamation point on this icon means the calendar had problems updating, and you should check your Internet connection.

Event Symbols

attendee You’ve added an attendee to an event but have not yet sent the event invitation. Once you send the invitation, or when people reply to your invitation, you see an additional symbol next to the people icon.

mixed response There are mixed responses to your event invitation (responses include “accepted,” “declined,” or “tentative”).

event changes In the title bar of an event: You’ve made changes to this event but haven’t notified attendees of the changes.
In the Notifications box: You haven’t yet replied to an updated event notification from another person.

cancelled The event has been canceled. The event has been canceled.The event has been canceled.

all decline In the title bar of an event: All invited guests have declined your invitation.
In the event editor: The guests indicated by the “x” have declined your invitation.

all accept In the title bar of an event: All invited guests have accepted your invitation, or you’ve accepted the event invitation from another person.
In the event editor: The guests indicated by the checkmark have accepted your invitation

tentativeIn the title bar of an event: All invited guests are tentative, or you have replied as tentative to an event invitation from another person.
In the event editor: The guests indicated by the “?” have replied to your invitation as tentative.

To-Do item Symbols

completed The to-do item has been completed. The to-do item has been completed. The to-do item has been completed.

priority Shows the priority assigned to the to-do item: one bar means “low,” two bars mean “medium,” and three bars mean “high.”

past due The to-do item is past its due date. The to-do item is past its due date.The to-do item is past its due date.

Main iCal Window symbols

ellipsis In Month view, three dots (an ellipsis) at the top of the day indicates there are more events on that day than can be shown. To see all the events in Day view,double-click the ellipsis.

iCal: Checking when attendees are available for a meeting

If your calendar is hosted on a CalDAV server (for example, at your workplace), you can check the availability of people you want to invite to your meeting in order to find the best time for everyone.

To check attendees’ availability and schedule a meeting:

  1. Drag in Day or Week view of a calendar to create an event.
  2. Double-click the event to open the event editor. Click Edit, and then click Add Attendees.
  3. Type the names of the people you want to invite to your meeting.
  4. As you type, iCal completes the names for you. You can select from a list of suggested names by using the arrow keys and then pressing the Return key or the Comma key.

    You can also use the Address panel to add attendees to the list, as well as schedule rooms or other resources.

  5. To see the availability of your guests, click Available Meeting Times.
    • Drag the meeting backward or forward to find a time when attendees are available.
    • Click the Forward and Backward arrows on either side of the date at the top of the window to see attendees’ availability for the following or previous day.
    • To have iCal show you the next time all attendees are available, select Next Available Time.
  6. In the Availability panel, the hours of the day when each attendee is unavailable are shaded in gray next to the attendee’s name. The meeting you’re proposing appears as a colored block. Times when all attendees are available are shown in dimmed color blocks.

  7. When you’ve found the best time, click Done.
  8. In the calendar view, your meeting moves to the time you selected.

  9. When you’re ready to invite the attendees, click Send.

Out of Office and WebMail configuration

In addition to working with messages in folders, the Kerio WebMail interface also enables various settings. These changes can be performed in the Settings menu available via the Kerio WebMail’s toolbar (see figure 1.84  User settings menu).


Figure 1.84. User settings menu

1  User settings

Kerio WebMail customization is enabled via the first item in the Settings menu. This opens a dialog divided to several tabs:


The General tab contains basic user settings for the Kerio WebMail interface:


Figure 1.85. User settings — General tab

Preferred language
Selection of a language for the Kerio WebMail interface. The Browser detected option sets a language in correspondence with settings of the particular client (i.e. of the web browser or the system where the browser is running).Note: All items, such as messages, contacts, events and tasks, in all folder types will also be sorted by the alphabet of the language set as preferred. In result, if for example English is set as preferred and subjects are in German, subjects will be ordered by English alphabet and some specific national characters may also cause problems in sorting.

Reload every
This option controls the folder tree restore and reminder display.
Preferred skin
Skin of the interface can be set in the menu. Save the settings to switch to activate the new skin.
Number of displayed messages
Use this option to set the number of messages that will be displayed in the message list.This option applies also to number of events, contacts, tasks and notes which will be displayed at one page.

Delete messages permanently
Enable this option if you want that items deleted by the Delete key are removed right away instead of moved to Deleted Items.The settings apply to all folders save Deleted Items and Junk E-mail. Items in these two folders are always removed for good.

Date format
Selection of the date display. The date form follows this pattern: dd — day, mm — month, yyyy — year.
Time format
Set time format which will be applied to time display in all folders.
Time zone

Time zone settings are based on Kerio MailServer by default. Users can re-define the time zone, if they plan to use Kerio WebMail in a  time zone different from the server location.These settings are especially useful in communication with people located in a different time zone. The communication will not be complicated by an incorrectly specified time of meeting or message.

If Kerio WebMail is opened in a browser with a different time zone, a dialog box appears with an information that the browser time zone has changed and a question whether you want to change the Kerio WebMail time zone. This is necessary for correct conversion of time zones in Kerio WebMail.


Figure 1.86. Warning

Time zones are described in more detail in chapter 1.14  Time zones.


Use the Mail tab to set parameters for mail folders. Mail folders are described in detail in chapter 1.6  Email.


Figure 1.87. User settings — Mail tab

Reading pane
This type of window is available in mail folders only. It is an area where the body (text) of the message is displayed. The subwindow can be positioned either on the right or at the bottom of the active window or it can be hidden.
Default sender address
The email address from which the messages are sent.
Address for replies
Address to which replies will be sent (the Reply-To: item).
Name of the company is included in the message as the Organization: header.
The signature added automatically to all messages sent from the Kerio WebMail interface (including replies and forwarded messages).
Display image attachments inline
The image attachments (GIF, JPEG) can be displayed directly in the message body. If this option is unchecked, only a hyperlink to the image is displayed. If you are connected to the Kerio WebMail interface via a slow line (e.g. modem), we recommend not to enable this option.
Display images from the web
Each message with HTML body can contain links to images stored on the remote server. If this option is enabled, the images will be downloaded from the server. This way, active mailboxes can be identified easily (and misused for the purpose of sending spam messages). Your computer can be also attacked due to browser security errors. For security reasons, it is recommended to leave this option inactive.
Mark displayed messages as read
For better reference, new messages which have not been read yet are bold. If the Mark displayed messages as read option is enabled, new messages are marked as read when opened. Read messages in the message list are not displayed bold any more. This option is enabled by default. If you do not want the messages to be marked as read upon opening, clear this option.Note: Use the pop-up menu of a selected message to mark it as read/unread.

Confirm marking messages as spam
Use this option to enable/disable the confirmation dialog box.
Automatic checks of address
When recognized, the address of the recipient is filled out automatically upon entering, after the pointer is moved into other field. If there are more addresses that start with the string specified, the window with all appropriate addresses is opened.The search is performed in all folders set on the Mail composing tab. By default, the default private and public Contact folders are scanned.

Message writing

Use this tab to set some of the parameters for message sending.


Figure 1.88. User settings — Mail composing tab

Compose messages in HTML format
This option is checked by default. The message text cannot be formatted, if the message is not composed in HTMLformat (see chapter 1.6.3  Message writing). This setting applies to all messages.Messages can be also composed in HTML format (or in the plain text format) by default and you can use the other alternative only when needed. To specify this setting for a selected message, use the Options dialog in the message editor (see chapter 1.6.3  Message writing). This applies only to the selected message; the default settings are not changed.


In Safari, it is not possible to compose HTML messages. Therefore, the Compose messages in HTML format option is missing for this browser.

Add original text when replying
Use this option, if you want to include the original message in your reply. You can also select the character that will appear before each line of the original message. These characters are used to differentiate graphically the original message from the reply.The line wrap function facilitates the reading of messages. The value of 76 characters is set as default. If the value is set to 0, the text will not be wrapped.

Response to request for read receipt
Use this option to specify what will happen to a delivered message that requires reading confirmation. It is recommend to select the Ask me before sending a read receipt option, because users can decide according to the importance of the message whether the confirmation should be sent or not.
Spell checker dictionary
Selection of the spellcheck dictionary language. When you use the dictionary for the first time, the spellcheck may take longer, since the dictionary is loaded into the memory.
Search for contacts in selected folders
Check this option to speed up searching for contacts. The search engine goes through selected folders only.


Figure 1.89. Folder selection


The Spam tab contains several options to get rid of unsolicited email:


Figure 1.90. User settings — Spam tab

Move spam to the Junk E-mail folder
Check this option to move all recognized unsolicited email directly to the Junk Email folder.This option also enables adding email addresses to the list of trustworthy users (see below).

Do not treat messages as spam… (Spam whitelist)
The spam filter may mark even solicited message as spam, if it bears some spam characteristics. So called Spam whitelist enables to define senders who will not be considered as spammers by any means. Their messages will not be marked as spam.
Add e-mail address of original sender…
Upon each reply, the email address of the particular sender now becoming an addressee is added to the Spam whitelist automatically.This option determines that any email message replied is considered as non-spam. Any other messages sent from such addresses are automatically considered as non-spam.

Also trust senders from…
If this option is enabled, messages marked as spam which were sent from addresses included in the default contact folder are not moved to the Spam folder.This option supposes that email addresses in one’s contact list are trustworthy. This option simplifies whitelist definition.

For details about spam, see chapter 1.6.5  Spam filter.


The Others tab enables users to customize this page. For details about the “Today” page, see chapter 1.4  The Kerio WebMail environment.


Figure 1.91. User settings — Today tab


After login
This option makes the “Today” window open after user login to the Kerio WebMail interface.
You can click on Choose to select email folders which will be showed in the Today page.
Use this option to specify the number of days displayed on one page of the calendar folders.
On the “Today” page in the Tasks section, users can specify whether only the tasks that are due today (Today tasks) or all uncompleted tasks (All tasks) will be displayed.


First day in week
This setting takes effect in Kerio WebMail in two cases:

  • Thumbnail calendar in calendar folders — if Sunday is set as the first day of the week, weeks in thumbnail calendars start with Sundays. Consequently, if Monday is set as the first day of the week, weeks in thumbnail calendars start with Mondays (see figure 1.92  Comparison of thumbnail calendars).


    Figure 1.92. Comparison of thumbnail calendars

  • Weekly recurrence period applied to events and tasks — setting of the first day in the week takes effect only in a specific case which will be better understood through an example:Every two weeks, on Sundays and Wednesdays, in the evening, Mr Jonathan Flykiller meets friends to play chess. He uses recurrent events in his calendar to remind him of these meetings. The events are set as follows:
    1. Mr Flykiller opens a new event in the calendar and sets date and time (September 9 from 6.30 PM to 8.30 PM) and sets the subject name for Chess (see figure 1.93  Event settings).


      Figure 1.93. Event settings

    2. Weekly recurrence is set to once-a-two-weeks recurrence on Wednesdays and Sundays (see figure 1.94  Setting recurrence).


      Figure 1.94. Setting recurrence

    Now, let’s see how this recurrent event is shown in a calendar where Sunday is set as the first day of the week and compare it to the case where Monday is set as the week-starting day. The difference can be understood through figure 1.95  Comparison of calendars with different week-starting days (the green event was created when Monday was set as the week-starting day while the red events were created when Sunday was set as the first day of the week).


    If Monday is set as the week-starting day, Wednesday and Sunday are included in the same week.

    If Sunday is set as the week-starting day, only Wednesday is marked in the first week since Sunday, September 10, already belongs to the following week. The following weeks start with Sunday (starting on September 17 at figure 1.95  Comparison of calendars with different week-starting days) as set in the parameters.

    Note: If settings of the starting day of the week are changed, settings of existing events does not change.

2  Out of office

The Out of office rule allows setting of automated responses to incoming messages.

This automatic reply can be enabled when a user cannot reply messages him/herself (e.g. when the user is ill or on vacation). It is usually helpful when the user is supposed to reply immediately.

Automated reply can be set in the Settings → Out of office toolbar menu. In the Out of office dialog, switch to the I am out of office now mode and enter a message which will be sent to incoming messages. Thus, senders know immediately that the user cannot send them any answering message at the moment.


Figure 1.96. User settings— Out of office tab

Automatic replies are defined by a rule applied to incoming email (the rule is saved in Kerio MailServer). These rules as well as their definition are focused in chapter 1.13  Message filtering.

The I’m out of office rule consists of the following items:

  • Condition: The rule will apply to all incoming messages except email sent from mailing lists. The automatic answer is not sent where answering to another automatic email (this should prevent users from email loops).
  • Action: The text entered will be sent to each sender’s address included in an incoming message only once a seven days.


Before enabling the Out of office rule, it is recommended to enable also the Spam rule to make sure that automatic replies are not sent to spammers. If the Spam rule is not enabled, your address will be exposed to spammers who try to send their spam messages to randomly generated addresses and later use those addresses from which they get an answer (so that they are sure the address exists and start to send even larger volumes of spam messages to it).

3  Change of password

Password can be changed directly in the Kerio WebMail interface, without the need to contact the network administrator.

Use the Change password option in the Settings menu of the toolbar.

For security reasons, it is necessary to use the secured HTTP for connecting to Kerio WebMail. The beginning of the URL address must be entered as follows:



Figure 1.97. Settings Menu


If you use the unsecured version of HTTP protocol, the password cannot be changed in the application.

The dialog contains only three fields to specify the old and the new password. The new password must be entered twice, in order to eliminate typing errors. If the password contains special (national) characters, users of some mail clients will not be able to log in to Kerio MailServer. It is therefore recommend to use only non-diacritic characters for passwords.


Figure 1.98. Change password


If a user connects to an account which is mapped from the Apple Open Directory and they authenticate against the password server, the password cannot be changed.

4  Integration with Windows/Mac OS X/Linux

Integration with Windows/Mac OS X/Linux is a handy tool that helps use Kerio MailServer and its features even more effectively and in a more comfortable way. It is actually a web page where you can find for example download links for client extensions and URLs of your calendars which can be used for connection via the iCal and CalDAV protocols.

Content of this page differs depending on the operating system on which it is viewed. According to this fact it offers relevant options (the Kerio Outlook Connector on Windows, Kerio Sync Connector for Mac on Mac OS X). The content also respects whether you are connected via HTTP or HTTPS. It also recognizes whether you are connecting via a mobile device. In such cases it offers also download of the Kerio MailServer’s SSL certificate (for details on the SSL certificate, see section 4.2  SSL Certificates).

5  Keyboard shortcuts used in the Kerio WebMail

Shortcuts for editing of contacts, events, distribution lists and notes:

  • Ctrl+S — saves the data and closes the window.
  • Ctrl+Enter — saves the data and closes the window.
  • Ctrl+N (Command-N) — opens window New message, New contact, New event, New task or New note, depending on the type of the folder just being opened.

Writing a message:

  • Ctrl+K — this key shortcut completes hinted email addresses in To, Cc or Bcc entries. Addresses to be entered are looked up among the addresses saved in contact folders.
  • Ctrl+Enter — closes the message and sends it.
  • Ctrl+S — saves the message to the Drafts folder.
  • Ctrl+C — the text is copied to the clipboard.
  • Ctrl+V — the text is pasted into a document or a dialog box.
  • Ctrl+X — the text is cut and pasted to the clipboard.
  • Ctrl+B — makes the text bold.
  • Ctrl+I — makes the text italic.
  • Ctrl+U — underlines the text.

List of messages:

  • Ctrl+R (Command-R) — replies to the message.
  • Ctrl+N (Command-N) — opens the New mail window.
  • Ctrl+M (Command-M) — marks message as read.
  • Ctrl+U (Command-U) — shows the source of the message.
  • Ctrl+F(Command-F) — opens a new window where the message can be forwarded.

In Kerio WebMail, the following keys can also be used:

  • Home — used in list browsing. The first page of the current list is opened upon clicking on this key.
  • End — used in list browsing. The last page of the current list is opened upon clicking on this key.
  • Page Up — used in list browsing. The previous page is opened upon clicking on this key.
  • Page Down — used in list browsing. The next page is opened upon clicking on this key.
  • Enter — opens selected item.