Accessing email when your mail server is not accessible

If your spam filtering account allows for it, the spam filter available on https://console.mxlogic.com serves as a backup, offering nearly 100% uptime even if your mail server goes down.

Access https://console.mxlogic.com via your web browser

Using your web browser, surf on over to https://console.mxlogic.com. Enter your email address, and your password.

For most users, this password is the same password as your mail account password. However, in some instances, this may have changed. Our system syncs up with your mail server for it’s password, but if it has been more than 4 hours since you have accessed your mail server since it went down, that password won’t work. A member of our service team will either reset your password or advise you of the new password.

Overview page

You enter on the Overview page, where you can see can see the current status of the Disaster Recovery, the number of messages that would be in your mailbox if it were operational, and read "What’s New" and other spam & virus related News.

Use the tabs at the top of this page to navigate to the various areas in the filtering system.

Quarantine

If you want to see what is in the spam quarantine, click the Quarantine tab. Then use the Search Critera to show what is in the filter for you. If you have something in the filter that is not spam, check the box and select one of the options "Release," "Always allow for User," "Delete," or "Delete All."

It is not necessary to delete unwanted items in the spam filter that you do not want. Items will expire automatically after 7 days.

Message Continuity

This link is only available when your Inbox isn’t available. This screen looks like most any web based email client. However, it’s special in that it is only available if your primary mail server is not available, and any action you take here, such as reading mail, or deleting, or replying, will be synced to your mail server when it comes back on line.

Policy Configuration

If you have customer administator rights in your domain, you will see the Policies tab. It’s best not to play around in here unless you understand that making changes here can drastically alter the messages you can or cannot recieve. A member of our support team will assist you should you see something in here you would like to implement in your account.

Setup

If you have customer administator rights in your domain, you will see the Setup tab. It’s best not to play around in here unless you understand that making changes here can drastically alter the messages you can or cannot recieve. A member of our support team will assist you should you see something in here you would like to implement in your account.

Reports

In the Reports section, if you see it, you can see Traffic Trends for your domain, including the Traffic Summary and Bandwidth Summary. Feel free to play around in here until you find a report style you like!