Right Click? But my Mac only has one button!?

If you ever hear your chosen support person ask you to "right click" on something, as you would ordinarily do with a 2 button mouse, this is how you do it on your MacBook or MacBook Pro with only "one" button!

Right click

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It’s easy. Just hold down the Control key and click the mouse button.

But I need to right click" with only one hand!

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Ok, just open System Preferences and configure your TrackPad settings. Apple calls it a "secondary click."

Showing the full email header in Outlook 2011

How to view the message source in Microsoft Outlook 2011

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In the message list, right click (control click if you are on a MacBook or MacBook Pro) on the message and select View Source.

The message details….

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You see a new window wiht a buch of gobbledygook to the untrained eye. Copy and paste this part of the message into a new message to your support provider.

Choosing a default web browser

How to tell your Mac which program you want to use to broswe the web

Open Safari (/Applications)

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From the Safari menu, choose Preferences

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Click the General button

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Choose your desired browser from the "Default web browser" pop-up menu

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Choosing a default email application

How to tell your Mac which program you want to use to send an Email.

Open Mail (/Applications/Mail).

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Do this even if you don’t want to use Mail! Yes, it’s counterintuitive, but, work with me here.

From the Mail menu, choose Preferences.

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Click the General button.

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Choose your desired default email application from the "Default email reader" pop-up menu.

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Securing Wireless Networks

Cyber Security Tip ST05-003
How do wireless networks work?

As the name suggests, wireless networks, sometimes called WiFi, allow you to connect to the internet without relying on wires. If your home, office, airport, or even local coffee shop has a wireless connection, you can access the network from anywhere that is within that wireless area.

Wireless networks rely on radio waves rather than wires to connect computers to the internet. A transmitter, known as a wireless access point or gateway, is wired into an internet connection. This provides a “hotspot” that transmits the connectivity over radio waves. Hotspots have identifying information, including an item called an SSID (service set identifier), that allow computers to locate them. Computers that have a wireless card and have permission to access the wireless frequency can take advantage of the network connection. Some computers may automatically identify open wireless networks in a given area, while others may require that you locate and manually enter information such as the SSID.

What security threats are associated with wireless networks?
Because wireless networks do not require a wire between a computer and the internet connection, it is possible for attackers who are within range to hijack or intercept an unprotected connection. A practice known as wardriving involves individuals equipped with a computer, a wireless card, and a GPS device driving through areas in search of wireless networks and identifying the specific coordinates of a network location. This information is then usually posted online. Some individuals who participate in or take advantage of wardriving have malicious intent and could use this information to hijack your home wireless network or intercept the connection between your computer and a particular hotspot.
What can you do to minimize the risks to your wireless network?

* Change default passwords – Most network devices, including wireless access points, are pre-configured with default administrator passwords to simplify setup. These default passwords are easily found online, so they don’t provide any protection. Changing default passwords makes it harder for attackers to take control of the device (see Choosing and Protecting Passwords for more information).

* Restrict access – Only allow authorized users to access your network. Each piece of hardware connected to a network has a MAC (media access control) address. You can restrict or allow access to your network by filtering MAC addresses. Consult your user documentation to get specific information about enabling these features. There are also several technologies available that require wireless users to authenticate before accessing the network.

* Encrypt the data on your network – WEP (Wired Equivalent Privacy) and WPA (Wi-Fi Protected Access) both encrypt information on wireless devices. However, WEP has a number of security issues that make it less effective than WPA, so you should specifically look for gear that supports encryption via WPA. Encrypting the data would prevent anyone who might be able to access your network from viewing your data (see Understanding Encryption for more information).

* Protect your SSID – To avoid outsiders easily accessing your network, avoid publicizing your SSID. Consult your user documentation to see if you can change the default SSID to make it more difficult to guess.

* Install a firewall – While it is a good security practice to install a firewall on your network, you should also install a firewall directly on your wireless devices (a host-based firewall). Attackers who can directly tap into your wireless network may be able to circumvent your network firewall—a host-based firewall will add a layer of protection to the data on your computer (see Understanding Firewalls for more information).

* Maintain anti-virus software – You can reduce the damage attackers may be able to inflict on your network and wireless computer by installing anti-virus software and keeping your virus definitions up to date (see Understanding Anti-Virus Software for more information). Many of these programs also have additional features that may protect against or detect spyware and Trojan horses (see Recognizing and Avoiding Spyware and Why is Cyber Security a Problem? for more information).

Authors: Mindi McDowell, Allen Householder, Matt Lytle Copyright 2005 Carnegie Mellon University. Terms of use

Last updated March 11, 2010

Ejecting a disc that’s stuck in your Mac

If a CD or DVD refuses to eject, and it’s definitely not in use by any programs, try restarting the Mac whilst holding down the left mouse button. This should force the opening of all optical drives and eject your troublesome disc. You could also open Terminal and type drutil tray open, then hit [Enter]. If other devices like USB or FireWire hard drives, memory sticks or iPods refuse to eject, the safest course of action is to shut down the Mac, disconnect the device and then restart. Often, a device will then behave normally.

via Quick fixes for 10 common Mac problems | News | TechRadar UK.

Top 5 Effective E-mail “Do’s

Top 5 Dos

5. Put important information in bold, so it’s easier to see. Likewise, if you’ve addressed an e-mail to several people and there’s an action for a certain person, bold his or her name when you address the issue. Use bold sparingly, though.

4. If action is required, say so at the start of the e-mail. Don’t tell a long story with the requested action at the bottom. This is called the BLUF method, but I also tend to call it “getting to the verb.”

3. Keep your signature short and professional. Lose the pithy quote and just include your title and phone number.

2. Keep the subject line relevant. If the topic changes over the course of a long thread, update the subject so it’s relevant.

1. Proof your e-mail before you send it. And make sure your spell checker is running.

via Top 5 Best Practices for Writing Effective E-mail | Business Hacks | BNET.