Showing the Full Email Header (Entourage 2004, 2008)


How to view the entire email header when our support team is assiting you stop spam from getting to your inbox.

Select the Spam Message

media-12296648229211.png

Click on the suspect message in your inbox to view the message.

Forward the spam message

media-12296653223811.png

But don’t hit send yet!

Go back to the spam message itself, and select Message -> Internet Headers

media-12296648574441.png

A new window will appear (in Entourage 2008, at least) containing the internet headers

Select All…

media-12296654096431.png

And paste the header information into the forwarded copy of the spam message.

Send the entire message to support@4macsolutions.com

media-12296654878061.png

This way, we get the entire message, which helps us determine the best way to keep that message from getting through to your inbox.

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: